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Frequently Asked Questions

How can I join?
You can join using your credit card or, if you have a US checking account, by on-line cheque. More information on the joining options are given here.

How will the charge appear on my credit card/bank statement?
Very discretely as "CCBill".

What do I do if I've joined and have been billed but I cannot access the site?
Email support@vivthomasvideo.com with the username you chose when you joined.

What do I do if am being billed but my password doesn't work?
Email support@vivthomasvideo.com with the username you chose when you joined.

How do I cancel my membership and stop being billed?
You can visit our credit card processor's web site (CCBill.com) and cancel your subscription at any time. If you signed up through Virtual Access Billing visit VXSBilling.com to cancel your subscription. If you have any problems please just email support@vivthomasvideo.com with your subscription details.

How often do you update?
We update every day: adding a photo set a day and at least two movie scenes a week!

Why can't I get the movie clips to work?
There are two types of movie on the site: Streaming clips in Windows Media ("wmv") format and downloads also in downloads in Windows Media ("wmv") format. It is best to update your Windows Media Player. If you are using Firefox, it may be worth installing the Windows Media Player plug-in. If you continue to have difficulties please email support@vivthomasvideo.com for further assistance.